Protected Region Request Process
Protected regions have been added in strategic locations based upon feedback from different projects. However, as every project is unique, there may not always be a protected region in the location required.
The following process describes how to request a new protected region:
Record the location of the required protected region, both file, and line numbers as well as the reason[^1].
For example, the details to include may appear as follows:
Reason: Set a default subject line for all emails.
- Go to the Platform and open the Support slideout. Select the “I need service help” type. It is very important that you use the Platform to submit your requests, and not send them in via email, as emailing can result in requests not being properly processed.
- In the text area, include all the information gathered above, making sure you mention the request is for a new protected region. Also mention to us how urgently you need the fix to happen[^2].
- Submit the ticket when you are done. This will raise a request on your behalf in our support portal, where you can be contacted if need be. We will inform you when the new bot version containing your protected region will become available for your use.
[^1]: The reason is included as there are cases where there are alternative ways to achieve the same outcome with the existing protected regions.
[^2]: The priority is important in assisting the customer support team in providing the best support possible.