By Mikaela Robertson 16 March 2020 Activity Kit
A visualisation of the user's journey through their current workflow (pre our software solution). Can be compared against the post-software solution to highlight value add.
This is a chance to get the users to describe what steps they take to perform their everyday tasks or how they use a current service. It provides a visual overview of what takes place, who they interact with and what results they expect at the end of the day.