Protected Region Request Process
By Kellie Lutze 24 July 2020 Techies
The process for requesting a new protected region be added.
Protected regions have been added in strategic locations based upon feedback from different projects. However, as every project is unique, there may not always be a protected region in the location required.
The following process describes how to add a new protected region:
Record the location of the required protected region, both file, and line numbers as well as the reason[^1].
For example, the details to include may appear as follows:
Reason: Set a default subject line for all emails.
Submit this information as well as the priority as a service feedback issue [^2]. Make sure you mention the request is for a new protected region.
You will be contacted via this request with information regarding to when the protected region will become available.
[^1]: The reason is included as there are cases where there are alternative ways to achieve the same outcome with the existing protected regions.
[^2]: The priority is important in assisting the customer support team in providing the best support possible.